Shipping & Returns

Shipping FAQ

 

Q: How often do you ship? When will my package arrive?

A: We ship every business day, Monday through Friday. Most e-commerce orders go out within 3-4 business days. We can't guarantee the carriers' estimated times, and there may be delays due to weather, holidays or natural disasters.

Q: My package is marked as delivered but it’s not here. 

A: For the security of your order, make sure you or someone else is home to receive the package, or deliver to your workplace or a mailbox receiving service.

We are not responsible for packages that are missing after being marked delivered by the carrier. We recommend using a doorbell camera or other device to track deliveries so you can see when packages are dropped off and deter theft.

Q: Do you ship internationally?

A: Unfortunately, we are unable to ship internationally at this time. We hope to change this in the future!

 

Refunds, Exchanges, & Return Policy

We reserve the right to limit excessive or fraudulent returns, and we reserve the right to deny returns for any reason as permitted by law.

Most items are final sale due to hygiene concerns. We are happy to replace items that are broken, defective, or damaged in transit. Please contact us and provide documentation and details so we can assist you. 

Cut flowers, plants, and pre-picked bundles: All flowers are final sale. Elf Leaf Farm is unable to accept returns or exchanges on cut flowers, plants, or pre-picked bundles of any kind.